Showing posts with label post office box. Show all posts
Showing posts with label post office box. Show all posts

Feb 11, 2013

PO Box and FedEx Frustration

In general, I'm a fan of FedEx. After all, they deliver to my doorstep, and even pick up in the same spot regardless of whether or not I am at home.

But, I recently overnighted my health insurance premium to the stated address, and received it back labeled "Return to Sender." Needless to say, I was a bit freaked by it, as I need my health insurance as it's the only one that will cover all my fun pre-existing conditions.

Contacting PCIP, I was informed that it was the correct address, and my coverage would not be cancelled. (Phew!)

Contacting FedEx, I was informed that they do not ship to P.O. Boxes. Enter confusion.

If this was clearly stated on the website, I'm sure I would not have missed that important notation. The website accepted the P.O. Box without any problems, which comes as a surprise. I've ordered lots of things online, and if they are unable to ship to a P.O. Box, it is clearly notated on the page where you enter your address information. And if you STILL enter a P.O. Box, it spits it back out at you.

So why doesn't FedEx do this?

Granted, they did give me a 50% refund (they call it a credit), but I'm still out $13.10 when I didn't even know I was making a mistake. I looked again at the website, and have yet to find a statement indicating this issue. It's probably there, just buried in the miasma of the world wide web.

What are you experiences with FedEx?